Tom is zeer professioneel en correct in zijn communicatie. Hij doet veel moeite om de klant uitgebreid te woord te staan!

Owning mistakes is not one of Tom's qualities. And he made several. Saying one thing to my partner and another thing to me. Trying to play us out against eachother. Lying, cheating, misleading. Damaging property. Saying he'll do something a certain way, but then doing it another because he noticed it wouldn't get the same amount of profit. Not finishing his job. Not doing the job in a proper way because of cost saving. Thinking you are more stupid than you are, so he'll make up things and try to sell them that way. Worst contractor I've ever had to work with.